Support Broker Services

Programs that help older adults or people with disabilities and their caregivers develop a personal plan and budget for purchasing in-home services and/or supports that will help them avoid premature institutionalization. Support brokers help people select, employ, train and schedule personal care attendants and other support providers; define worker responsibilities and tasks; evaluate and monitor results; advocate and problem solve, as required; coordinate service delivery; and arrange for other services as needed by the person to remain at home. Support brokers monitor the individual's budget and represent the person when dealing with service providers but do not provide direct supportive living services.