Definition
Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM).
URL Name
RP-1500-1400
Third Level Code
RP-1500
Taxonomy Code
RP-1500.1400
Parent Code
RP-1500
Family Code
R
Second Level Code
RP
Fourth Level Code
RP-1500-1400
Use References
Crisis Hotlines, Crisis Lines, Distress Lines, Hotline Counseling, Hotlines, Phone Crisis Intervention
Publication Status
Draft