Definition
Programs that accept and, where possible, attempt to resolve complaints regarding the rates, services, schedules, treatment of passengers and/or shippers, unethical or improper conduct of personnel or other inappropriate business practices of companies that provide rail transportation services. Included are complaints about companies that provide local and long distance rail passenger and shipping services, streetcar services, rail-connected trolley services, metro rail services, monorail services, subway system services and elevated railway services.
URL Name
DD-1500-7500-700
Third Level Code
DD-1500
Taxonomy Code
DD-1500.7500-700
Parent Code
DD-1500.7500
Family Code
D
Second Level Code
DD
Fifth Level Code
DD-1500-7500-700
Fourth Level Code
DD-1500-7500
Use References
Rail Passenger Complaints, Rail Shipper Complaints, Streetcar Complaints, Subway System Complaints, Train Passenger Complaints
Publication Status
Draft