211 Lead Agencies

Information and referral providers that have taken the lead in implementing 211 in their community, generally in collaboration with other organizations that provide some type of information and referral or a related service such as volunteer placement or crisis intervention. In most cases, the lead agency operates the call center to which 211 calls are routed and handles the inquiries directly or forwards appropriate calls to participating collaborative members via call transfer or a menu system that allows inquirers to select the organization they wish to contact.