Definition
Individuals (including technical support specialists and help desk technicians) who troubleshoot problems and provide technical support for computer hardware, software and systems within their own organization or for that of a customer or other user. They respond to technical support requests by using automated diagnostic programs and traditional methods of troubleshooting to resolve one-time or recurrent difficulties. Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, they work for help desk or support services firms where they provide computer support to clients on a contract basis.
URL Name
YO-3300-1500
Third Level Code
YO-3300
Taxonomy Code
YO-3300.1500
Parent Code
YO-3300
Family Code
Y
Second Level Code
YO
Fourth Level Code
YO-3300-1500
Use References
Computer Help Desk Technicians
Publication Status
Online