Medical Support Personnel Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the incompetence, negligence, quality of service, unprofessional conduct or other inappropriate business practices of individuals who perform various duties under the direction of a physician or nursing staff in the examination and treatment of patients. Included are complaints about medical assistants and physician assistants who work directly with physicians, nurses and surgeons; EMTs who provide emergency medical assistance at the scene of an accident or other incident; medical laboratory technicians; and individuals such as diagnostic medical sonographers and nuclear medicine technicians who administer specialized diagnostic tests.