Communications Equipment Operators

Individuals who work as switchboard operators for a wide variety of businesses such as hospitals, business support services and employment services. They operate private branch exchange (PBX) or voice over Internet protocol (VoIP) switchboards to relay incoming, outgoing, and interoffice calls, usually for a single organization. Some communications equipment operators work as telephone operators, assisting customers in making telephone calls. Although most calls are connected automatically, callers sometimes require the assistance of an operator. Central office operators help customers to complete local and long-distance calls. Directory assistance operators provide customers with information such as telephone numbers or area codes.