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Department of Workforce Services - Eligibility Services Division

DBA
DWS
Provides services to help customers improve their economic opportunities. These services include CHIP programs, EBT Card Services, Food Stamps/SNAP Applications, general relief applications, Medicaid applications, TANF applications, and non-Emergency medical transportation. Also offers different expense/payment assistance that include burial/cremation, Childcare, mortgage, rent, refugee/entrant cash assistance, and utility service payments.
CHIP Programs
Description:

The Children's Health insurance Program (CHIP) covers children who are not covered by other health insurance and do not qualify for Medicaid.

Eligibility:
Based on household size and income. Children must be under age 19, U.S. citizens or legal residents, and not covered by other health insurance. Just be below the asset limit.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase, or by completing a paper application.
Fees:
Varies
Service Contact Information:

US

General Relief Applications
Description:

Provides time limited cash assistance and case management services to single adults and married couples that have no dependent children residing with them 50% or more of the time.

Eligibility:
Must verify a physical or mental health impairment that prevents basic work activities in any occupation for at least 60 days or longer from the date of application. Also, must also meet certain citizenship, household (no dependent children in their care) and income requirements.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase, or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application.
Fees:
No cost
Service Contact Information:

US

TANF Applications
Description:

Provides temporary cash assistance to families with children. While in the program individuals will work toward attaining economic self-sufficiency through job preparation and job search. Program can provide up to 36 months of financial support to a family within a lifetime.

Eligibility:
Household must have a child under 18, or a pregnant woman in third trimester. Household income at or below 200% federal poverty level or currently receiving public assistance.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase or by completing a paper application.
Fees:
No cost
Service Contact Information:

US

jobs.utah.gov/customereducation/services/financialhelp/family/program.html
Utility Service Payment Assistance
Description:

Utility service payment is part of the Emergency Assistance (EA) program that provides immediate short term help for destitute families to remedy or prevent homelessness due to utility shutoff. HELP program also available for help with monthly electric bills through Rocky Mountain Power.

Eligibility:
EA program: Family must be facing utility shutoff, or in need of utilities, because of past due payments that resulted from a crisis beyond their control. Must have dependent child, or a woman pregnant in her third trimester in household and demonstrate the ability to make future payments. The household must meet income and asset requirements and have exhausted all other resources.
HELP program: Household income must be at or below
150% of the federal poverty level.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application.
Fees:
No cost
Service Contact Information:

US

jobs.utah.gov/customereducation/services/financialhelp/family/homeless.html
Food Stamps/SNAP Applications
Description:

The Supplemental Nutrition Assistance Program (SNAP) provides food assistance to eligible, low-income individuals and families.

Eligibility:
Varies based on household size and income.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase, or by completing a paper application.
Fees:
No cost
Service Contact Information:

US

EBT Card Services
Description:

EBT card is the method in which individuals will receive SNAP or cash (financial) payments.

Eligibility:
Individuals who apply for Financial or SNAP assistance.
Service Hours:
Horizon Card Helpdesk: 24/7
Intake Procedure:
Must apply for SNAP or Financial assistance to receive an EBT Card.
Fees:
No cost
Service Contact Information:

US

jobs.utah.gov/customereducation/services/financialhelp/family/ebtinstructions.html
Rent Payment Assistance
Description:

The rent payment program is part of the Emergency Assistance Homeless Prevention Program (EA) that provides immediate short term help for destitute families to remedy or prevent homelessness due to eviction.

Eligibility:
Family must be facing eviction because of past due payments that resulted from a crisis beyond their control. Must have a dependent child, or a woman pregnant in her third trimester in household and demonstrate the ability to make future payments. The household must meet income and asset requirements and have exhausted all other resources.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase, or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application.
Fees:
No cost
Service Contact Information:

US

jobs.utah.gov/mycase-app/ui/home
Non-Emergency Medical Transportation
Description:

Medicaid may provide reimbursement for non-emergency medical transportation, if currently eligible for Traditional Medicaid services and do not have transportation to get medical care. Transportation services include: UTA Transit Card, FlexTrans, Dial-A-Ride, ModivCare or personal mileage reimbursement.

Eligibility:
Customers must be a Traditional Medicaid recipient. Refer to Medicaid Policy 651 for more information.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone.
Fees:
None
Service Contact Information:

US

Refugee/Entrant Cash Assistance
Description:

Refugee cash assistance (RCA) is provided only to newly arriving refugees, new asylees, certified victims of human trafficking, and other persons eligible for refugee services within the first 12 months of arrival or certification.

Eligibility:
To qualify, client must have a current immigration status identifying them as a refugee or asylee and have arrived in the United States no later than 12 months prior. Clients must also fall below specific income thresholds.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase or by completing a paper application.
Fees:
No cost
Service Contact Information:

US

Mortgage Payment Assistance
Description:

The program provides immediate short term help for destitute families to remedy or prevent homelessness due to foreclosure.

Eligibility:
Family must be facing foreclosure because of past due payments that resulted from a crisis beyond their control. Must have a dependent child, or a woman pregnant in her third trimester in household and demonstrate the ability to make future payments. The household must meet income and asset requirements and have exhausted all other resources.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application.
Fees:
No cost
Service Contact Information:

US

jobs.utah.gov/customereducation/services/financialhelp/family/homeless.html
Child Care Expense Assistance
Description:

Child care assistance programs help eligible families cover the cost of child care. Once approved, the payment for child care is sent directly to the eligible provider selected by the family.

Eligibility:
The current income limit is 85% of the state median income. Applicants must also meet work/school requirements. Must be the parent or legal guardian of a child under 13, or 18 if the child has special needs. Additional detailed eligibility information may be found on the website.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase or by completing a paper application.
Fees:
Vary
Service Contact Information:

US

jobs.utah.gov/occ/parent/overview.html
Burial/Cremation Expense Assistance
Description:

If an individual is not entitled to a county burial, DWS may authorize funds to pay toward the burial cost.

Eligibility:
If an individual is not entitled to a county burial, then DWS may authorize funds, that do not exceed $300, to pay toward the burial cost.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone.
Fees:
No cost
Service Contact Information:

US

Medicaid Applications
Description:

Medicaid/medical Assistance helps by providing programs that cover medical expenses for certain groups of people who have limited income and resources.

Eligibility:
Varies based on household. Household must be below certain income and asset limits.
Service Hours:
M - F 8 am - 5 pm
Intake Procedure:
Apply by phone, online through myCase or by completing a paper application.
Fees:
No cost
Service Contact Information:

US